Returns & Refunds Policy

Last updated: March 2026

Our Commitment

At Sippette, we want you to love your purchase. This policy has been written in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth). Nothing in this policy limits or excludes your rights under the ACL.

Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a product has a major fault, is not fit for its described purpose, or does not match its description. In these cases, you may be entitled to a replacement, repair, or refund at our discretion. These rights cannot be excluded.

Change of Mind

We do not offer cash refunds for change of mind. If you change your mind about a purchase, we will gladly offer you a store credit to the value of your order, provided all of the following conditions are met:

• The item is returned within 14 days of the delivery date

• The product is unused, unopened, and in its original packaging

• The product is undamaged and in resaleable condition

• Proof of purchase is provided

Store credits are valid for 12 months from the date of issue and can be used on any future Sippette purchase.

Return Shipping — Change of Mind

For change of mind returns, the cost of return shipping is your responsibility. The return shipping cost will be deducted from your store credit. We recommend using a trackable shipping method, as Sippette is not responsible for items lost in transit on the way back to us.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 7 days of receiving your order at hello@sippette.com.au with:

• Your order number

• A clear photo of the issue

• A brief description of the problem

We will assess your claim and, where a remedy is warranted under the ACL, we will offer a replacement, store credit, or refund. Return shipping costs for faulty or incorrect items will be covered by Sippette.

DIY Application — No Responsibility for Finished Results

Sippette wraps are a DIY heat-shrink product. The final appearance of the wrap depends on the technique, tools, and care used during application. By purchasing from Sippette, you acknowledge that:

• Successful application is your responsibility

• Results may vary depending on the hairdryer, heat gun, and technique used

• Sippette does not accept responsibility for imperfect application outcomes

• Sippette cannot guarantee results where our installation instructions have not been followed

We strongly recommend watching our installation video before applying your wrap. If you have questions before applying, please contact us — we are happy to help.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been opened or used

• Items purchased on sale or using a discount code (unless faulty)

• Digital products or gift cards

How to Lodge a Return

To initiate a return, email hello@sippette.com.au with your order number and reason for return. Do not send items back without first contacting us — unrequested returns may not be accepted.